Thanks for nothing

Dear 84 Lumber,

I was billed over $8000 for windows ordered from your store on 6/22. It is now 9/10 and I still have no windows. We were told 3-4 weeks for delivery. The Jeld-Wen area rep confirmed it should take no longer than this. Long story short, we found out that until our repeated calls last week, OUR WINDOWS WERE NEVER ORDERED. Despite our contractors following up and being promised "oh, they'll be in tomorrow" (on more than one occasion) THEY WERE NEVER ORDERED.

When I did finally talk to Darren, he informed me that actually we might owe even more money than the 8,000+ we paid 3 months ago. I asked him to fax me the quote for everything. I then called back when he still did not fax me the quote. He promised he would do so. I STILL have not seen a single receipt or quote breaking down why I was charged $8,000 and what exactly (if anything) will be showing up on my doorstep, if ever. If I do not have a copy of this quote by Tuesday, September, 12, I will be contacting my credit card to cancel the charges, and contacting the better business bureau with my complaint.

I am VERY pregnant and VERY cranky that this has taken so long and been handled in this matter. We have been given numerous empty promises. You are holding up the entire construction of our house. This lying to the customer, not to mention the incompetence we have encoutered, is completely unacceptable.

MB

What my house will look like with no windows.